Frequently Asked Questions

This FAQ covers the most commonly asked questions we get about playing pokies on your mobile device. If your question is not answered below please contact us and we'll get back to you within 24 hours.

What happens if I get disconnected?

Wifi or network dropouts can and do happen and while it's annoying it's not too much of a problem. All game states are saved so when you log back in your balance and game progress will be exactly as they were before being disconnected.

Where can I play Aristocrat games?

Currently there are no Aristocrat games that can be played for real money on mobile devices. There are still lots of great games to choose from (See our Mobile Pokies section for reviews of a selection of popular titles).

Can I play for free?

Yes, you can try out the majority of the games for free in demo mode.

Do the games use much data?

Data usage is comparable to regular web browsing. The games use the latest HTML5 technology makes them very lightweight and optimised for mobile devices.

Can I download an app to play?

In most cases the casinos do not have apps available on the App store but depending on where you play you may find that an app is available. An app is not required as the games can be played in your web browser.

Will the games work on my phone?

If you're reading this then you shuold have no problems playing on your device. If you want to be 100% sure you can try out the games in demo mode for free before making a deposit.

How old do I have to to play?

You need to be at least 18 years old to play at online casinos. Just like a casino or pub will ask you for ID to prove your age the online casinos also have age verifictaion procedures in place.

Do I need a credit card to play?

Credit cards are the most popular deposit methods but if you don't have one there are other banking options that you can use instead. See our Mobile Casino Banking article for details.

Is it safe to use my credit card?

Yes, all of the casinos that we list use the latest security measure including 128-bit encryption to ensure that all transactions are proccesed securely.

How do I collect my winnings?

To cash out your winnings you need to open the casinos banking section and select the withdrawal section. There you can enter the amount you want to collect and it will be paid via your selected payment method.

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How to Play Mobile Pokies

Learn about the differences between playing at your local gaming venue compared to playing on your mobile including information on game titles, line layouts and how you cash in / out.

Casino Software Providers

Get information about the software companies behind the games and software used at the top mobile casinos including Microgaming, Net Entertainment, Betsoft and Next Gen Gaming.

Getting Started

If you've never played pokies online then our getting started guide covers the process of opening a casino account, claiming bonuses, depositing, playing and withdrawing your wins.